Personal data processing

Via the current data processing document staffs (“Personal”Data processing) the processing of the personal details provided by the users is regulated (the “User” or the “Users”) of the website www.bbva.es (the “Website ”) ownership of Bank Bilbao Vizcaya Argentaria, S.A. (“BBVA”). It can consult the information regarding BBVA in Legal Notice and Conditions of Use .

You can read more about the commitment of a responsible bank with your details in this page: Your details in BBVA.

What aim has this Personal Data protection Policy?

This personal data protection policy (“Personal”Data protection Policy) has the aim announce the way in which obtain, discuss and protect the personal details that provide or collect via our website bbva.es (the “Website ”) through forms and/or cookies so that you can decide free and voluntarily if you wish that we discuss them. 

When you contract products or services with Bank Bilbao Vizcaya Argentaria, S.A. (“BBVA”) the personal data processing will be made in accordance with that established in the corresponding document.

The Website is ownership of Bank Bilbao Vizcaya Argentaria, S.A. (“BBVA”). For more information on BBVA and the Website enquiry in Legal Notice and Conditions of Use .

In this document you give information on the information processing that BBVA obtains via the Website but is not applicable to that which can be obtained by third parties in other websites, even if these are found linked by the Website.

You remember the importance of reading this Personal Data protection Policy in each of the occasions in which are going to use the Website, since this can suffer modifications.

Who is the Person responsible for the processing of personal your details?

Bank Bilbao Vizcaya Argentaria, S.A. (“BBVA”), with registered office in Plaza of St Nicolás 4, 48005, Bilbao, Spain. E-mail address: servicioatencioncliente@grupobbva.com.

How can put you in touch with the Delegate of Data protection of BBVA?

You will be able to contact with the Delegate of Data protection of BBVA in the following e-mail address: dpogrupobbva@bbva.com

For what use personal your details?

1. To manage your navigation via the Website in accordance with the Policy of cookies that you can consult here.

2. For the aims and with the legitimation that are indicated in each of the personal data collection forms of the Website. 

In BBVA we discuss personal your details with absolute confidentiality, promising to save secrecy with regard to the same and guaranteeing the duty of saving adopting all the necessary actions that avoid its alteration, loss, processing or access not authorized, in accordance with the legal obligations that us apply such as people responsible for its personal details' processing. 

BBVA have implemented and we maintain highest degree of demanded security for the legislation to protect personal character your details when dealing with fortuitous losses and accesses, unauthorised processing or revelations, had account of the state of the technology, nature of the stored data and the risks to that are exposed. It can consult the section of Security of BBVA here.

BBVA you will send commercial communications?

Via forms of data collection BBVA would be able to obtain your consent to get in touch with you by regular mail, email, SMS, or any other electronic media equivalent, to send you commercial communications on its own products and/or third-party identified in the form.

If in a certain moment do not wish receive communications of this nature, will be able to revoke your consent through the shipment of the notification to the following address derechosprotecciondatos@bbva.com or Group Customer service Service BBVA, APDO: 1598 - 28080 Madrid, contributing copy of a document that it allows proving its identity, or using the link set up for this purpose in the commercial communications that receives.

During how long will keep your details?

During the time that indicates the form that, where applicable, present you to provide personal your details to BBVA, as well as the special term in the Policy of cookies. 

Whom will communicate your details?

We will not yield personal your details to third parties, unless we are obliged for a law or that you consent it.

When it is necessary your consent to communicate personal your details to third parties, in the forms of data collection you will inform of the aim of the processing, of the object communication details as well as of the identity or business sectors of the possible assignees of personal your details.

You can consult in the Policy of BBVA cookies the third parties that receive personal details through cookies starting from this Website.

In addition you inform that, for the same aim that the indicated one in the previous paragraph, certain companies that they provide services to BBVA, would be able to access personal your details (international transfers of details). These transfers are made to countries with a comparable level of protection to the one of the European Union (decisions of adaptation of the European Commission, type as well as mechanisms contract clauses of certification) For more information can address to the Delegate of Data protection of BBVA in the following e-mail address: dpogrupobbva@bbva.com.

BBVA uses cookies in this website?

In our Website use a technology called “cookies". For more detailed information on how uses BBVA the cookies enquiry the Policy of Cookies here

BBVA uses links to other websites?

The Website can contain links to other websites. Take into account that BBVA is not person responsible for the privacy and the personal data processing of other websites. This Personal Data protection Policy document is applied exclusively to the information that is obtained in the Website by BBVA. We recommend you that you read the personal data processing policies of other websites with which links from our Website or that you visit of any other way. Similarly, will be able to obtain more information on our link policy in our Legal Notice here.

Which are your rights when us provide your details?

Law Content Canales of attention
Law
Access
Content
You will be able to consult personal your details inlcuidos in BBVA's files de
Canales of attention

 

 

 

 

 

 

 

 

 

 

 

 

derechosprotecciondatos@bbva.com 

Group Customer service service BBVA, APDO: 1598 - 28080 Madrid. 

BBVA branches

Law
Rectification
Content
You will be able to modify personal your details when are inaccurate. 
Law
Suppression
Content
You will be able to request that personal your details are not discussed.
Law
Limitation of the processing
Content

You will be able to request the limitation to the processing of your details in los following cases:

- While se check her contestation of the accuracy of your details. 

- When the processing is illicit, but you hold out against the suppression of your details. 

- When BBVA does not need discuss your details but you need them for the financial year or the defense of claims. 

- When you have you held out against the processing of your details for the fulfillment of a mission in public interest or for the satisfaction of a legitimate interest, while is verified if the lawful causes for the processing prevail on yours. 

Law
Portability
Content
You will be able to receive, in electronic format, the personal details that have provided us, as well as to transmit them to another company. 
Law

If you consider that we have not discussed personal your details in accordance with the standard, can contact with the Delegate of Data protection in the address dpogrupobbva@bbva.com

You may also file a claim with the Spanish Data Protection Agency (www.aepd.es).

Law
To exercise your rights, accompanies to your application a copy of your NATIONAL ID NUMBER or supporting equivalent document of your identity.
Law
The financial year of these rights is free.

Similarly, at any time, can withdraw the lent consent without it affects to the legality of the processing sending your application to the email address derechosprotecciondatos@bbva.com, to the Service Customer service BBVA Group , APDO: 1598 - 28080 Madrid, or attending to one of our branches. Recuerda accompany to your application a copy of your NATIONAL ID NUMBER or supporting equivalent document of your identity.

Latest update: May 2018

Recuerda:
Besides the indicated thing in the current document, BBVA also will discuss personal your details in accordance with the personal data processing that you have accepted for your client condition.
You will be able to consult the updated latest version of the personal data protection policy of BBVA in www.bbvapoliticadeprotecciondedatospersonales.com This policy indicated it to you so that are always updated, although remembers that can be not that which have accepted (and therefore you applies) with BBVA, since yours can be previous. For any doubt or enquiry on the data protection policy that you have accepted, do not doubt in contacting with your manager. 

Via the current data processing document staffs (“Personal”Data processing) the processing of the personal details provided by the users is regulated (the “User” or the “Users”) of the website www.bbva.es (the “Website ”) ownership of Bank Bilbao Vizcaya Argentaria, S.A. (“BBVA”). It can consult the information regarding BBVA in Legal Notice and Conditions of Use .

Who is the Person responsible for the processing of personal your details?

The person responsible for the processing of your details will be Bank Bilbao Vizcaya Argentaria, S.A. (“BBVA”), with registered office in Plaza St Nicolás 4, 48005, Bilbao.

We will discuss the personal details that provide us during the above-mentioned use of BBVA NET CASH for:

  • To manage your navigation via the Website in accordance with the Policy of cookies that you can consult here.
  • For the aims and with the legitimation that are indicated in each of the personal data collection forms of the Website. 
  • If are representative or authorised representative of a company client of BBVA, for the management of the contract from Adhesion contract to the Telematic Services that allows the use and access to BBVA NET CASH, in which intervene for your legal relationship with a client of BBVA.

The legal base that us enables for the above-mentioned processing is the fulfillment of the above-mentioned contract.

In addition, will discuss your details for the prevention of the money laundering and financing of the terrorism, to the effects of that BBVA can comply with the legal obligations of collected of information and identification, as well as of supply of information on fee-paying operations to authorities of other countries, in and out of the European Union, on the base of the legislation of some signed countries and agreements between the same.

During how long will keep your details?

We will keep your details while is in force the contract, as well as the special term in the Policy of cookies. Once completed, will be blocked during the legal limitation periods, with general character 10 years for standard of money laundering prevention and terrorism financing. Elapsed the legal limitation periods, the details will be destroyed.

Whom will communicate your details?

We will not yield them to third parties, unless the law thus it establishes it.

Which are your rights when us provide your details?

You will be able to exercise the rights on personal your details according to you explain below:
Law Content Canales of attention
Law
Access
Content
You will be able to consult personal your details inlcuidos in BBVA's files de
Canales of attention

 

 

 

 

 

 

 

 

 

 

 

 

derechosprotecciondatos@bbva.com 

Group Customer service service BBVA, APDO: 1598 - 28080 Madrid. 

BBVA branches

Law
Rectification
Content
You will be able to modify personal your details when are inaccurate. 
Law
Suppression
Content
You will be able to request that personal your details are not discussed.
Law
Opposition
Content
You will be able to request that personal your details are not discussed.
Law
Limitation of the processing
Content

You will be able to request the limitation to the processing of your details in los following cases:

- While the contestation of the accuracy is checked of your details.

- When the processing is illicit, but you hold out against the suppression of your details.

- When BBVA does not need discuss your details, but you need them for the financial year or the defense of claims.

- When you have you held out against the processing of your details for the fulfillment of a mission in public interest or for the satisfaction of a legitimate interest, while is verified if the lawful causes for the processing prevail on yours.

Law
Portability
Content
You will be able to receive, in electronic format, the personal details that have provided us, as well as to transmit them to another company. 
Law

If you consider that we have not discussed personal your details in accordance with the standard, can contact with the Delegate of Data protection in the address dpogrupobbva@bbva.com

Nonetheless, have right to present a claim before the Spanish Data Protection Authority (www.agpd.es).

Law
To exercise your rights, accompanies to your application a copy of your NATIONAL ID NUMBER or supporting equivalent document of your identity.
Law
The financial year of these rights is free.

Similarly, at any time, can withdraw the lent consent without it affects to the legality of the processing sending your application to the email address derechosprotecciondatos@bbva.com, to the Service Customer service BBVA Group, APDO: 1598 - 28080 Madrid, or attending to one of our branches. Recuerda accompany to your application a copy of your NATIONAL ID NUMBER or supporting equivalent document of your identity.

Latest update: May 2018